IT professional with over 18 years of experience on the following products: Windows NT through Windows Server 2016, G Suite (Google Apps) VMware vSphere 4.0 through 6.0, Microsoft Hyper-V server, Microsoft SQL 2008 and 2008R2, Microsoft MDT, SCCM, and WDS. Symantec NetBackup 6.0 through 7.5, HP BladeSystem C3000 and C7000, Amazon Web Services, Google Cloud, IBM Cloud (SoftLayer), Ubiquiti UniFi switches and Access Points, PBXact VoIP and Sangoma VoIP phones.
EXPERIENCE:
FedEx Ground, Package Handler
February 2019 – Present
• Responsible for physically loading and unloading packages by hand.
• Manage inventory control procedures and cycle counting to ensure the safe handling of parcels and packages.
Total Resource Management, Cloud Systems Engineer
September 2017 -February 2018
• Created and maintained TRM customer and back-end servers at IBM cloud.
• Assisted TRM personnel with IT related requests when required.
Lindsay Cadillac, Sales and Leasing Consultant
May 2017 – September 2017
• Research brand lineup to provide necessary information for customers.
• Address customers wants and needs and guide them to the correct vehicle
• Build customer relationships and resolve problems should they arise.
RAI-Government Services, Systems Administrator Specialist
September 2016 – May 2017
• Responsible for the operations and user support of the Integrated Exploitation Capability (IEC) system located at a customer facility.
• Assisted with system and application patches and upgrades for the system.
• Preformed backups and restores using Veritas NetBackup.
CyberData Technologies Incorporated, Senior Windows Engineer
January 2016 – May 2016
• Tier 3 System Administrator responsible for the daily monitoring and maintenance of Windows environment, supporting Windows 7, Windows Server 2008R2 and 2012R2.
• Assisted with the transition to Backup EXEC 2015, which consisted of the creation of new backup server configuration, new policy creation to reflect our environmental transition to a majority of virtual machines in use.
• Met customer requirements to apply security updates and patches via SCCM to workstations and servers within given deadlines.
• Imaged workstations and laptops with SCCM to maintain required hardware sparing.
General Dynamics – Information Technology, Principal Systems Engineer
June 2013 – July 2015
• Managed the functionality and efficiency of multiple networks using various operating systems to include Microsoft Windows, Oracle Solaris and Scientific Linux.
• Instilled processes to automate deployment of Development servers using, MDT, WSUS and Group Policy.
• Created, deployed, and maintained Windows Active Directory domain for our developers.
• Utilized Windows Hyper-V servers to increase functionality while keeping hardware costs down.
• Responsible for evaluating different products for use on the system.
• Created Group Policies for domain security settings and user configuration.
QVine Corporation, Systems Engineer
May 2011 – March 2013
• Windows 2003 and 2008 Systems Administrator spanning several classified networks.
• Migrated seven Windows 2003 domains to three Windows 2008R2 domains.
• Managed Active Directory and Group Policies for security and administrative updates.
• Symantec NetBackup Administrator for development, test and operational networks.
• VMware administrator – Configuration and maintenance of several ESX 4 hosts.
Hewlett-Packard, Technology Consultant III
April 2010 – February 2011
• VMware administrator – Installation, configuration and support of vSphere 4.
• Configured vSphere 4.0 environment for developers use.
• Setup Oracle database 11G in a lab environment.
Innovative Technology Systems (ITS), Senior Systems Engineer
June 2009 – April 2010
• Enterprise SAN Administrator on HDS AMS1000, EMC CLARiiON CX7, and NetApp FAS2050 Arrays.
• Configured zoning on CISCO MDS 9500 series switches.
• Launched a NetApp SANscreen evaluation and deployment.
• Assisted with the Backup Infrastructure when needed.
• Support VMware environment when necessary.
EMC², Senior Implementation Specialist
November 2007 – June 2009
• Responsible for Enterprise Backups for seven different networks using Symantec NetBackup.
• Created and modified NetBackup Policies for required retention periods.
• Maintained tape rotation and backup requirements.
• Configured CLARiiON Disk Library and physical tape drives to optimize backup policies.
• Member of the SAN team supporting EMC and NetApp storage arrays.
Perot Systems – Government Services, LAN Support Technician
June 2007 – November 2007
• Provided Tier I and II support for user base on Microsoft Windows network.
• Data Transfer Officer; responsible for the transfer of media to different networks.
Multimax INC, System Administrator
January 2006 – June 2007
• Created Veritas Netbackup Installation and Disaster recovery guide for multiple sites.
• Responsible for user requested data restores.
• Provided Tier II support for daily operations and upkeep of Windows 2000 and XP workstations.
• Supported geographically diverse user population of over several thousand users in the Washington Metropolitan Area.
• Evaluated data for capacity requirements management for multiple Unix and Windows servers.
General Dynamics, Field Representative Specialist
January 2005 – January 2006
• Provided Help Desk support for hundreds of users, including users off site, supporting Windows XP, 2000 and 2003 using Active Directory.
• Performed diagnostics; problem reporting, tracking and resolution services to ensure customer requirements were met.
• Initial point of contact for customers to report problems via telephone, web, or in person.
• Updated, resolved, and provided guidance and status of tickets relating to system outages.
• Created baseline laptop image to ensure mission readiness and allow for faster deployment.
• Distributed Blackberries and provided user training.
EDUCATION:
SUNY Empire State College, Saratoga Springs, NY (May 2020 – expected)
Bachelors of Science – Computer Information Systems Management
Kaplan University, Ft. Lauderdale, FL (June 2010)
Associates of Applied Science – Computer Information Systems.
Alpha Beta Kappa National Honor Society
CERTIFICATIONS:
• Google Certified Associate, G Suite Administrator – Google
• Security + CE – CompTia
MILITARY EXPERIENCE:
United States Navy, USS Thorn DD-988, Information Systems Technician, Second Class
January 2000 – August 2004
AWARDS:
• Certificate of Appreciation for outstanding professionalism and unwavering dedication with providing critical support for the 2008 Beijing summer Olympics
• Naval Achievement Medal for complete rebuild of HP UNIX server
• Commanding Officers Letter of Appreciation for exceptional professionalism
• National Defense Service Medal for service during Operation Enduring Freedom
• Navy Good Conduct Medal for faithful, zealous, and obedient service